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| Returns Policy |
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Want to return an item?
To return any item purchased from Totally Pharmacy, please call our customer services department or email us at customer.services@totallypharmacy.co.uk who will be happy to go through our returns procedure with you. We will send out a returns form which must be completed and sent back to us via email. On receipt of the form we will provide you with a returns authorisation. To ensure prompt service please have your order reference number ready.
Once authorisation has been obtained please place items in protective packaging with the returns authorisation e-mail we have sent to you, the date of order, order reference, name and address details.
If you cannot print the returns authorisation e-mail, please include a piece of paper with the returns authorisation reference, name of the person who ordered the items, address, date of order, the order number and the reason for the return.
Please send your returns to:
Returns Department
Totally Pharmacy
920 Yeovil Road
Slough
Berkshire
SL1 4JG
It is the legal responsibility of the customer to ensure that items are kept in their original condition and in their possession until they are returned to us. This includes keeping any hygiene seals intact. Any products that have been opened or used are non refundable unless the product is faulty or broken.
However please be aware that we do not accept returns of medicinal products, food, skincare & cosmetic products due to reasons of hygiene.
If we receive a returned item with no returns authorisation code we will be unable to offer refund, exchange or credit note and you will bear the cost of re-delivery.
Returns will be at the expense of the customer except for faulty or damaged goods. We recommend that all returns are via recorded delivery as Totally Pharmacy shall bear no responsibility to goods lost in transit.
Please note all returns are evaluated before being processed.
This returns policy does not affect your statutory rights.
Cancellations
Consumers have the right to cancel orders for goods that have been placed using this website for up to 7 working days after the date on which the item(s) are received.
It is the legal responsibility of the customer to ensure that items are kept in their original condition and in their possession until they are returned to us. This includes keeping any hygiene seals intact. Any products that have been opened or used are exempt from this right unless the product is faulty or broken.
However please be aware that this right does extend to not accept medicinal products, food, skincare & cosmetic products due to reasons of hygiene.
Once we receive notice from you in writing that you wish to cancel your order, we will refund the purchase price for that item together with the standard postage charge you paid.
To return any item purchased from Totally Pharmacy, please call our customer services department or email us at customer.services@totallypharmacy.co.uk who will be happy to go through our returns procedure with you. We will send out a returns form which must be completed and sent back to us via email. On receipt of the form we will provide you with a returns authorisation. To ensure prompt service please have your order reference number ready.
If we receive a returned item with no returns authorisation code we will be unable to offer refund, exchange or credit note.
If you order has been dispatched from our warehouse a £8 handling & administration charge will apply. Your statutory rights are not affected. Please refer to our terms & conditions.
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk |
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